Terms & Conditions

Terms and Conditions for Kabbi Compare

By making a booking through the Kabbi Compare website (www.kabbicompare.co.uk), you agree to be bound by the following terms and conditions. If you do not agree with these terms, please refrain from making a booking. If you are making a booking on behalf of someone else, you confirm that you have their authority to accept these terms and conditions on their behalf.

1. Definitions

In these Terms and Conditions, the following terms shall have the meanings ascribed to them unless the context requires otherwise:

“Agreed Pick-Up Point”: The designated location for your pick-up, as specified in the booking details.
“Agreed Time”: The scheduled time for your pick-up, as set out in the booking details.
“Booking”: A request made for a private hire vehicle (PHV) or taxi service via the website, for single, return, or split trips.
“Kabbi Compare”: Kabbi Compare Ltd, the service provider of this website, facilitating the booking of private hire vehicles or taxis.
“PHO”: The licensed private hire operator (PHO) or taxi operator you book through Kabbi Compare for your journey.
“PHO T&C”: The terms and conditions set by the PHO, which, in addition to these terms, govern your booking and travel.
“Card”: The credit, debit, or charge card, or PayPal account used for making a payment.
“Cash”: The payment made directly to the PHO driver in cash.
“Fare”: The fee paid for the journey booked, as quoted at the time of booking.
“Details”: Information provided during booking, including pick-up and drop-off addresses, dates, times, and personal details.
“Goods”: Items or personal belongings carried in the vehicle.
“Trip”: The journey from the pick-up point to the drop-off point as specified in your booking.
“Licensing Authority”: The body responsible for licensing PHVs or taxis in the jurisdiction where the operator is based.
“Particular Requirements”: Special requests such as accessibility needs, gender preferences for drivers, etc.
“Personal Data”: Information you provide to Kabbi Compare, including your contact details and payment information.
“Quote”: A fixed price quote received at the time of booking.
“Website”: Kabbi Compare’s website (www.kabbicompare.co.uk) and associated mobile applications.
“You”: The individual making the booking.
“Cab”: A private hire vehicle (PHV) or taxi provided for a booked trip.

2. Use of the Website

By making a booking, you agree to provide accurate and up-to-date information.
Kabbi Compare acts as a booking agent for the PHO, and the contract for the transport service is directly between you and the PHO.
Kabbi Compare does not guarantee the availability of specific vehicles or service features and reserves the right to refuse or cancel bookings.
You confirm that you are at least 18 years of age and legally able to make a booking.
Kabbi Compare will process your personal data as per its Privacy Policy and will not share this data with third parties except as necessary for your booking.
Cookies may be used on the website to enhance your browsing experience.
You can opt-out of receiving non-booking related emails or WhatsApp messages by following the relevant instructions provided by Kabbi Compare.

3. Bookings

When you enter your journey details, Kabbi Compare will provide you with Quotes from available PHOs.
Your booking is an offer to the PHO and is not confirmed until you see the confirmation screen on the website.
You are responsible for ensuring the accuracy of your booking details. If there is an error, Kabbi Compare may correct this and refund any overpayments.
Any particular requirements (e.g., accessible vehicles) must be communicated directly with the PHO.
If you provide payment through Kabbi Compare (by card), the payment will be processed and held in advance for the PHO, with any additional costs (such as card processing fees) applied.
If there is a typographical or pricing error, Kabbi Compare will notify you, and you will have the option to cancel or proceed.

4. Payment

For card payments, the full Fare is due at the time of booking.
If you choose to pay by cash, you agree to settle the Fare with the PHO driver at the time of the trip.
Once you confirm your booking, changes or cancellations are subject to the terms outlined below.
If your card payment is declined, Kabbi Compare will not be able to process your booking.
You will receive an email receipt for the payment made, including a VAT breakdown for Kabbi Compare’s service fees. VAT receipts for PHO-related fees must be requested directly from the PHO.
Additional charges may apply for extra services such as child seats, extra luggage, or deviations from the agreed route.

5. Insurance

Kabbi Compare and PHO are not responsible for the insurance of goods carried in the vehicle during your trip. You are responsible for insuring any items you bring along.

6. Cancellation and Refunds

You may cancel your booking, subject to the cancellation policy set out at the time of booking.
Cancellations made before the specified cancellation cut-off time will be entitled to a full refund (excluding any processing fees). Cancellations made after this time will not be refunded.
For larger vehicles (9+ passengers), cancellation policies may differ, and partial refunds may be applicable.
If the PHO fails to arrive at the Agreed Pick-Up Point within 15 minutes of the Agreed Time, you are entitled to a full refund of the Fare and any card processing fees, unless you choose to continue with the journey.
If you are unavailable at the Agreed Pick-Up Point, the PHO may treat it as a cancellation, and you will not receive a refund.

7. Warranty and Limitation of Liability

Kabbi Compare is not responsible for delays, missed pick-ups, or any failure by the PHO to fulfil your booking as requested.
Kabbi Compare’s liability is limited to £500 for any issues arising in connection with your booking.
Kabbi Compare is not liable for any indirect or consequential loss, including but not limited to loss of revenue or inconvenience, arising from the PHO’s actions.
Kabbi Compare is not liable for issues beyond its control, such as weather conditions, strikes, or other force majeure events.

8. Behaviour

PHO reserves the right to terminate the trip if you or your party exhibit disruptive behaviour or jeopardize the safety of the driver or passengers.
You are not permitted to consume alcohol in the vehicle, and PHOs have the right to refuse service if they believe a passenger is under the influence of alcohol or drugs.

9. Limitations and Exclusions

PHO will not transport valuable or hazardous items, including money, jewellery, fragile goods, or goods that may deteriorate in transit.
PHO is not liable for loss or damage to such items.
PHO is not liable for any loss or damage resulting from weather, breakdowns, accidents, or other external factors beyond their control.

10. Disputes

If you have a complaint regarding the PHO’s service, you must first contact the PHO directly.
If you cannot resolve the issue with the PHO, you can escalate the matter to Kabbi Compare, and we will attempt to mediate the dispute.
If a resolution is not reached, Kabbi Compare may submit the dispute to an independent third party for arbitration, and you agree to accept their decision.

11. Privacy Policy

Kabbi Compare is committed to protecting your personal data and will not share it with third parties without your consent, except as necessary to fulfil the booking.
For more details, please refer to our Privacy Policy.

12. Miscellaneous

These terms constitute the entire agreement between you and Kabbi Compare and supersede any prior agreements.
Kabbi Compare reserves the right to amend these terms at any time, and any changes will be published on the website.
These terms are governed by and construed in accordance with the laws of England, and any disputes will be resolved in the courts of England.